RETURN & CANCELLATION POLICY
Effective Date: 02/09/2026
At Bhavo Industries Private Limited (“Bhavo”, “we”, “us” or “our”), we are committed to ensuring that you receive your products in good condition and with the best possible shopping experience.
Cancellation of Orders
You may request cancellation of your order before it has been dispatched by contacting our customer support team through the contact details provided on our website. Once an order has been dispatched, it may not be possible to cancel the order.
If the cancellation request is accepted before dispatch, the applicable amount paid by you will be refunded through the original payment method, subject to the applicable payment gateway and banking timelines.
Fraudulent or Suspicious Transactions
Bhavo reserves the right to cancel, hold or refuse any order that appears to involve fraudulent, unauthorised or suspicious activity. In such cases, we may contact the customer for additional verification and may take appropriate action in accordance with applicable law. If a payment has already been made for an order that is cancelled due to suspected fraudulent activity, any refund, where applicable, will be processed through the original payment method after verification and subject to the applicable payment gateway and banking procedures.
Returns
As our products are packaged food items, we generally do not accept returns or exchanges of products once they have been delivered, except in cases where the product received is damaged, defective, tampered with, incorrect or materially different from the product ordered.
If you receive a damaged, defective, tampered, expired or incorrect product, you should contact us within 48 hours of delivery and provide your order details along with clear photographs or videos of the product and packaging. Our team will review the request and, where applicable, arrange for a replacement or refund.
Products that have been opened, consumed, altered, damaged after delivery or stored improperly may not be eligible for return, replacement or refund.
Refunds
Where a refund is approved, the refund will generally be processed to the original payment method used for the order. The time taken for the refund to reflect in your account may vary depending on the payment gateway, bank or financial institution.
In case of Cash on Delivery orders, where applicable, the refund may be processed through a suitable electronic payment method after obtaining the required details from the customer.
Non-Delivery or Incorrect Delivery
If you receive an incorrect product or your order is delivered to an incorrect address due to an error attributable to Bhavo or our delivery partner, please contact us as soon as possible. We will review the issue and take appropriate corrective action.
Contact Us
For cancellation, return, replacement or refund-related queries, please contact:
Bhavo Industries Private Limited
Registered Office: 28/1 , Shakespeare Sarani, Ganga Jamuna Apts.,Flat 68, Kolkata – 700017
Email: contact@bhavoindustries.in
Phone: +91 9831586199
Last Updated: 02/09/2026
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